These Terms and Conditions govern your use of the superfashion.com website (the Site) managed by Super Fashion Online (Pvt) Ltd and your relationship with Super Fashion Online (Pvt). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use superfashion.com Please note that to use any of the services provided on the Site, you are required to register as an authorized user on the Site.
• We accept payment via Visa, Master or AMEX.
• Wallet Payments are provided
• Visa and Master Payments are provided
• AMEX payment option is provided
Is it Safe to make online payments?
• At the time of payment, you will be directed to the respective payment gateway which is secured with the secure socket layer encryption connection of the respective bank.
• If any clarification is required about the safety of the online payment contact relevant customer center.
What Should I do if my payment fails?
• In case of a payment failure, please try ensuring:
• Information passed through the payment gateway is accurate.
• Your internet connection is not disrupted in the process.
• Verify with the bank whether your card has sufficient funds to make the necessary payment.
Confirmation of the Payment
Since we are accepting the card payments, once payment has been made you will receive an email and SMS onfirming the item that you have purchased.
How do I check the status of the order?
• Once the order is placed you will receive an email and SMS.
• If any need, we will reconfirm the address provided by you by contacting you through your details.
RETURN AND EXCHANGE POLICIES
• Following requirements need to be fulfilled for an item in return and exchange.
• Item needs to be returned within 7 days from the date of purchase along with the original bill/Invoice/warranty cards.
• If you live in panadura area, You should have to come the store.If not returning through the preffered channeles are available.
• Item returned must be in its original resalable condition, with all the tags and packing (Undamaged manufacture packaging/box, original warranty cards, freebies and accessories).
• If the wrong product is delivered or physically damaged product at the acceptance of the product or any part missing or not in original condition, you should immediately inform us.
• We do not entertain the customer change of mind. Exceptionally in case of a customer change of his/her mind, the customer should bear the transport cost to returning the product to the company. The refund will be on net of transport cost.
• The customer can raise any inquiries through these channels:
• Call the hotline number: (+94) 38 2121 777.
• Email: email@example.com and firstname.lastname@example.org
USE OF THE SITE
The Site is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the Site you agree to be bound by these Super Fashion Terms and Conditions. These Terms and Conditions govern your use of the Site and all services provided in connection with these. All orders and purchases made on the Site will also be governed by the terms and conditions of Super Fashion Online (Pvt) and that of the Global payments relating to online payments. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may revise the terms and conditions from time to time without notice to you.
To register with Superfashion.com you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details or you could do the same by using the My account section in the website.
PASSWORD AND SECURITY
When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately. However, you could be held liable for losses incurred by Super Fashion Online (Pvt) Ltd or any other party due to someone else using your password. You may not use anyone else’s password at any time without the permission of the password holder. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.
Our delivery service may also not be available on certain mercantile holidays in Sri Lanka, which holidays are decided at our discretion. Upon delivery of the goods, the person accepting the goods ordered must sign a copy of the invoice.
The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without our written permission. No license is granted to you in these Terms and Conditions to use any of our trademark(s) or our affiliated companies including, without limitation, the trademarks Super Fashion Online (Pvt) Ltd